Refund policy
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at chrisjacoubart@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at chrisjacoubart@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at chrisjacoubart@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
Due to our products being made on demand, all sales are final. We don’t offer returns but if your order was damaged or lost in transit during delivery we will exchange, please let us know by contacting us at chrisjacoubart@gmail.com!
Do you offer refunds?
Refunds are only offered on items that were lost in transit during delivery. In this case, please contact us at chrisjacoubart@gmail.com and we’ll issue a refund or reshipment for you.
Exchanges
Can I exchange a product?
Yes, we offer exchanges and reshipment of damaged/faulty products only. Please email us at chrisjacoubart@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
Clothing
Can I exchange or return a clothing item?
All sales are final for any clothing item. We offer replacement for lost packages. In that case please file a report with the carrier responsible and submit your result with us and we will ship a replacement at no cost.